Terms & Conditions

Welcome to the Shotbowl Ltd website. If you continue to use our website you are bound by the following terms and conditions.

Please read the following terms and conditions before transacting any business with us via our web site. If you have any questions regarding any of the terms please do not hesitate to contact us for clarification.

In the following paragraphs the term 'store' or 'Shop' refers to Shotbowl Ltd the owner of the website and the term 'customer' refers to any person or company ordering goods from the 'store' or 'shop'.

All prices in this website are inclusive of VAT at the current rate and are in Pounds Sterling. We accept payment by Visa, MasterCard, Maestro, Switch, Delta, Solo and JCB. Payment by cheque is by prior arrangement. Shipping costs are stated clearly at checkout.

For all our shipping costs and info please click here.


Conditions of Use


Whilst every attempt is made to ensure that all prices quoted on this web site are correct, it is possible that there have been price alterations or occasional errors have occurred. If a price is published and later discovered to be incorrect we reserve the right not to sell the goods at that price. The customer will be contacted by e-mail, and advised of the error. It will then be the customer's decision as to whether they wish to proceed with the purchase.


All prices include VAT where applicable. All prices are subject to alteration without due notice, while every effort is made to keep to specifications as advertised, we reserve the right to amend or alter products without prior warning.


All trademarks reproduced in this website are not the property of, or licensed by Shotbowl Ltd. Links to other websites are available and are supplied for your interest and further information, but once you leave our website we cannot be responsible for any information you may provide to that site, you should therefore ensure that you read their terms and conditions.


The content of the pages of this website is for your general information and use only. It is subject to change without notice.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through this website meet your precise needs.


Neither we nor any third parties provide any guarantees or warranties as to the accuracy, appropriateness, functioning, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


This website contains material which is owned by or licensed by Shotbowl Ltd. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.


Personalised Orders


Personalised products such as embroidered garments cannot be ordered via the website. These need to be ordered in writing and paid for in advance. Personalised orders cannot be refunded or exchanged once personalisation has been carried out. There maybe a 10% cancellation fee for items specially ordered in, which if cancelled we are able to return to our supplier before being decorated. Please view our Returns Policy or contact us for more information.


VAT refunds

We’re sorry that we can’t deduct VAT when charging for goods. If you're resident in the Channel Islands and qualify for a VAT refund, please email shop@shotbowl.com after your goods have been delivered. We'll then credit the amount of VAT charged.

Non-EU customers may reclaim the VAT included in the purchase price, minus an administrative charge.

Customers buying products for delivery to a UK address will be charged UK VAT. If you are having goods delivered direct to a shipping agent in the UK but for immediate export, it may be possible to refund the VAT. You must contactus at shop@shotbowl.com before placing an order. If you make an order without notifying us in advance, the UK VAT on your purchase will not be refunded.


Black Friday Terms and Conditions


10% discount will only be issued when relevant code is entered in the view cart screen.

10% Off marked price does not apply to already discounted or promotional items, bowls, carpets or other departments.

Voucher only valid during the weekend Friday 29th November – Sunday 1st December 2019

The offers and discounts above are not exchangeable for cash and are non-transferable. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights. Exchanges or refunds only accepted with a valid proof of purchase.

Shotbowl reserves the right to (i) cancel this offer at any time; (ii) cancel or refuse any individual's benefit from it; (iii) amend these terms and conditions; and (iv) limit the number of code redemptions online.

We reserve the right to refuse an order for example if the Item you have ordered is unavailable or out of stock, if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity.

If we are unable to supply you with an Item in these circumstances, we will inform you of this by e-mail. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.